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Chick-fil-A, Starbucks Rated Highest for Customer Experience

Chick-fil-A, Starbucks Rated Highest for Customer Experience


Subway and Sonic follow close behind, while Hardee's comes in last

Man, Hardee's really needs that Kate Upton commercial; a recent study from the Temkin Group found that while Chick-fil-A, Starbucks, and Subway topped consumer experience ratings, Hardee's was rated only "OK" with a 64 percent grade.

The research group surveyed 10,000 consumers about 206 companies. Of 17 fast-food chains, Chick-fil-A, Starbucks, and Subway topped the charts with a total 80 percent rating for customer experience (right between "Good" and "Excellent.") Sonic received an overall 78 percent, while McDonald's ranked number 13 with 71 percent.

Starbucks and Subway were also deemed the most "Functional," which we take to mean efficient, while Subway was considered the most accessible.

Meanwhile, Chick-fil-A and Starbucks had the highest "Emotional" rating (74 and 73 percent, respectively), while Hardee's had the lowest (49 percent). We imagine that Upton's prominent cleavage in Hardee's recent commercial will up the emotional impact of the brand, don't you think?


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


RANKED: 11 fast-food chains with the best customer service in America

While some fast-food chains may be burdened by a reputation of distracted cashiers and dirty dining rooms, a few brands rise above the competition.

On Tuesday, the American Customer Satisfaction Index released its annual restaurant report. Across America, the ACSI found that customer satisfaction is dropping, with satisfaction at limited-service restaurants dropping 1.3% compared to 2018.

"Overall, the fast food customer experience shows some deterioration as major operators focus on technology and menu upgrades to meet changing consumer preferences," the report states. "Fast food customers tend to be more price sensitive as well, and the industry sees a weakening in guest perceptions of value."

Here are the top 11 national fast-food and fast-casual chains in America when it comes to customer service.


Watch the video: day in the life of a chick-fil-a employee